Commercial Lines Processor

TROXELL is looking for a top-notch person to join our team as a Commercial Lines Processor. In the Commercial Lines Processor position, you will provide the highest quality of professional service to every customer.

If you have excellent communications skills and work well in a fast-paced team environment, please apply today!

Responsibilities Include:

  • Compiling and organizing client information necessary to process renewal policies, cancellation requests, and endorsement forms. 
  • Setting up and maintaining electronic policy holder files.
  • Maintaining a suspense system to track outstanding orders, correspondence and reports; and conducting appropriate follow up by telephone or email to ensure accuracy and completeness of files.  May issue binders, certificates, and quotations to meet client or producer needs.
  • Compiling data on insurance policy changes and changing policy records to conform to insured party's specifications
  • Compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies
  • Examining letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
  • Modifying, updating, and processing existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
  • Notifying insurance agent and accounting department of policy cancellation.
  • Verifying the accuracy of insurance company records.
  • Other responsibilities as assigned by Commercial Lines Manager.

Required Skills and/or Education:

  • Must work independently, be receptive to change, possess organization skills to manage numerous, varied, detailed tasks and handle pressure effectively.
  • Applicant must be articulate and friendly, demonstrate professional appearance and conduct to include high personal standard of work ethic and positive attitude.
  • Knowledge of insurance coverage's and products preferred
  • Must have Illinois Property & Casualty license or obtain within 180 days of hire date
  • Experience with Microsoft Office Products with proficiency in Word and Excel.
  • Must be customer service oriented
  • Ability to accurately process many tasks in a deadline driven environment
  • Ability to communicate with others on complex issues, receive and interpret complex information and respond appropriately
  • Must have computer skills and ability to learn agency management system (AMS360) and office software programs
  • Must be able to function in high pressured, fast paced environment.

TROXELL is an Equal Opportunity Employer and offers a competitive starting salary with a comprehensive benefit package. Competitive starting salary is dependent on experience.

To apply, please upload your resume or send your complete resume to