Hanover Customer Care Center

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The Hanover Customer Care Center is an extra layer of service for our Hanover personal clients.  Open 18 hours a day, this customer center gives extra access to service when needed. 

 Here is what you can expect through the Hanover Customer Care Center:

  • You can reach a licensed representatives during and after normal business hours by dialing (888) 443-1625.
  • Servicing Specialists are available for TROXELL's Hanover customers from:
    • 6:00 a.m. to 12:00 a.m. CST, Monday through Friday
    • 8:00 a.m. to 4:00 p.m. CST on Saturday
    • Open the day after Thanksgiving, Christmas Eve, and New Year's Eve

 Servicing Capabilities:    

    1. Policy Endorsements & Policy Endorsement quotes
    2. Billing Questions
    3. Full Policy Review
    4. Coverage Inquires & review
    5. Claim Consultation
    6. New Business Quoting & Issuing
    7. Third Party Coverage Confirmation
    8. Certificates, Bill & Declaration Page Request
    9. Multi-Lingual language line available upon request

 For more information about The Hanover Insurance Group and the services they provide, please visit their website here